// customer support
Every customeranswered in seconds,at any hour.
AI agents on chat, email or voice that answer, book and update, in your tone and from your own information. Anything that needs a person reaches the right one with the full story attached.
Overnight: 38 answered. One needs your team.
Chat, 2:04am
- Checked Friday’s availability
- Changed the booking
- Sent the confirmation and logged it
Passed to your team
Front-Desk agent
Sarah, this one needs you
- Delivery on order 2291 is six days late
- The customer has asked for a refund
- Full conversation and order history attached
Chat, 2:04am
- Checked Friday’s availability
- Changed the booking
- Sent the confirmation and logged it
Illustrative screen. Sample data.
Your inboxes don’t answer themselves. So your team does.
Before: your team answers every one
Now: answered, and a clear head
- Instant answerson chat, email and voice
- Real requests, donebookings, changes and status checks
- The right personwith the full story attached
- Round the clockthe same standard on your busiest day
- Everything loggedin the systems you already use
Before: your team answers every one
- Zendesk
- Intercom
- Gmail
- Outlook
- Freshdesk
- HubSpot
- Shopify
Now: answered, and a clear head
- Instant answerson chat, email and voice
- Real requests, donebookings, changes and status checks
- The right personwith the full story attached
- Round the clockthe same standard on your busiest day
- Everything loggedin the systems you already use
What it can do
Answer
A question at 2am gets an answer at 2am.
Routine questions get answered and real requests get done, while the customer is still on the page.
What the AI is doing
- Reads the question and finds the answer in your own information
- Checks your booking system or order history
- Makes the change and confirms it
Chat, 2:04am
- Checked Friday’s availability
- Changed the booking
- Sent the confirmation and logged it
Hand over
The tricky ones reach your team, with the whole story.
Your team opens to the conversations that need a person, and the customer never has to explain it all again.
What the AI is doing
- Knows when a person should take over
- Finds the right person on your team
- Writes up what’s happened, with the order history attached
Passed to your team
Front-Desk agent
Sarah, this one needs you
- Delivery on order 2291 is six days late
- The customer has asked for a refund
- Full conversation and order history attached
Improve
It resolves more every month.
Every conversation teaches it more about your customers and how you like them handled.
What the AI is doing
- Learns from every conversation and every correction
- Spots the questions customers keep asking
- Logs everything in the tools you already use
Support, this week
- Conversations412
- Answered by agents381
- Bookings changed96
- Passed to your team31
Every conversation is logged where your team can see it.
Illustrative screen. Sample data.
// what you get back
More customers.
Same team.
Your support no longer has to grow every time your business does.
- TimeYour team spends its day on the customers who need a person.
- SpeedAn answer in seconds, at any hour.
- RevenueEnquiries answered while people are still interested.
- ControlOne standard on every reply, and anything tricky goes to your team.
// how we work
Your tools stay
Your team keeps working the way it does today. The agents work inside what you already use.
Proven first
Each workflow is proven on your own history before it goes live.
You approve
Nothing high-impact happens without your team’s say-so.
We run it, always
We monitor it, fix it and keep improving it, so your team never has to maintain anything.
What running it can include
- Your AI strategy, every month
- Training for each person, and anyone new
- All AI and hosting costs
- Monitoring and fixes
- Changes whenever your process changes
- Upgrades as better models come out
- Your Brain kept current
FAQ
Common questions
What happens when a customer needs a person?
The agent routes the conversation to the right person on your team with the full context attached, so the customer never has to repeat themselves.
Will it sound like us?
Yes. The agents answer in your tone and from your own information, and your team can correct them at any point.
Can it work with the tools we already use?
Yes. The agents connect to your inbox, chat and booking tools, so your team keeps working the way it does today.
See where agents would help your customers most.